FAQs

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OptiMyst FAQ's
Q: Why will my unit not come on?
A:
  • Make sure the wall outlet that your unit is plugged into has power and that the circuit breaker has not tripped in your main electrical panel.
  • Try plugging the unit into another outlet.
  • Make sure that the main switch “A” is in the “On” position.
  • Make sure your batteries are working and replace them if necessary.
  • Make sure that you are pointing the remote control in the direction of the right side of the logs as this is where the receiver board eye for the unit is located.
Q: I have no flame effect, what should I do?
A:
  •  Make sure the wall outlet that your unit is plugged into has power and that the circuit breaker has not tripped in your main electrical panel.
  • Try plugging the unit into another outlet.
  • Make sure that the main switch “A” is in the on position.
  • Make sure that the water tank is full.
  • Make sure that the low voltage connector is properly connected.
Q: The flame effect on my unit is too low, why? (Only applies to Renwick & Rockwell models)
A:
  • The flame effect control knob may be set too low. Turn control knob of unit clockwise to increase the flame effect.
  • There may be too much water in the water sump located under the water bottle.
  • The metal disc that is located in the base of the sump may be dirty or faulty. Clean the disc with a soft brush and try unit again. See maintenance instructions for step by step procedure. If this does not correct the problem then a new sump would be required.
Q: The flame effect is producing too much smoke, why? (Only applies to Renwick & Rockwell models)
A:

The flame effect setting may be set too high, turn the flame control knob to the left until it is at the minimum setting. Once this has been performed, slowly turn knob to the right ¼ turn at a time. This gives the flame generator some time to adjust before increasing.

Q: Why is there an unpleasant smell coming from my unit?
A:

Change the water in the water tank and sump assembly as the water may be dirty or stale.  In order for the unit to run properly, you must use filtered water if possible or tap water with a minimum hardness of 10 dh only.

Q: Where can I buy the light bulbs for my unit?
A:

You can only purchase these bulbs from Dimplex, please call our Dimplex Customer Service department at  888-346-7539 to order.

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