March 16, 2010
Cambridge, Ontario – In cooperation with the U.S. Consumer Product Safety Commission, Dimplex North America Limited is announcing a voluntary recall and replacement program for approximately 700,000 plug-in remote control receivers included with certain Dimplex, Electraflame, Symphony, Optiflame, Electralog and Charmglow branded electric fireplaces, stoves and fireplace inserts. Dimplex consumers affected by this recall will receive a replacement plug-in remote control kit at no cost for each verified, recalled plug-in receiver. To receive a replacement plug-in remote control, consumers should submit an online claim at www.recall.dimplex.com.
In some instances, the plug-in remote control receiver can overheat, posing a fire hazard. Dimplex does not have any reports of injury, but does have multiple reported incidents with damage that extends beyond the failure mode of the product. We are choosing to act with an abundance of caution. If you believe you have the affected plug-in remote control receiver, please do not use it. Unplug the receiver from the electrical outlet, unplug the fireplace from the receiver and dispose of the receiver (after taking note of the model number and date code as illustrated). You may still safely operate your fireplace or stove product manually by plugging it directly to the electrical outlet. This voluntary recall does not in any way affect the safe operation of the electric fireplace or stove when connected without the use of the plug-in remote control receiver.
Dimplex has received reports of approximately 5,000 units malfunctioning due to overheating. One case resulted in a fire causing property damage.
Mass merchandise, home improvement, specialty fireplace and furniture retailers sold fireplaces, stoves and fireplace inserts that included the affected plug-in remote control between 1998 and 2008 for $199 to $1,499.
How to identify recalled plug-in remote control receivers:
Consumers should visit www.recall.dimplex.com to view the full list of products that include an affected plug-in remote control receiver and to file a claim, or call Dimplex North America Limited at 866-673-9880.
Dimplex North America Limited is a division of the Glen Dimplex Group of Ireland. For more than 30 years, the Glen Dimplex Group has been committed to outstanding innovation, quality and customer service that has enabled it to become the world’s leading manufacturer of electric heating products. Dimplex North America, headquartered in Cambridge, Ontario is North America’s leading manufacturer/marketer of electric fireplaces.