Why Choose Dimplex®
Innovation | Design | Quality | Support
As the world leader of electric heat and electric fireplace technology, Dimplex® is committed to providing our customers with excellence based on four key pillars: Innovation, Design, Quality, and Support. These standards define Dimplex® and the promise we make to you to deliver excellence in each measure.
Leveraging our strengths in R&D, backed by the Glen Dimplex Group - the world's largest manufacturer of electrical heating, Dimplex North America has been consistently delivering industry changing innovation to electric heating and electric fireplace customers for the past 25 years.
Our commitment to product innovation excellence is evident by our
- Industry leading R&D and Engineering teams dedicated to developing products that deliver the best in customer experience and technology.
- In-house UL/CSA laboratory certified to conduct approval testing for our electric firebox and heaters to ensure quality and safety at every step.
- Heat Loss and Airflow Visualization Chambers (one of the only in existence in North America) which replicates ‘real world’ heat loss scenarios, enabling us to verify the performance of our product innovations before they go to market.
Examples of our patented and award-winning innovations include our Comfort$aver® safe ceramic heating system with PVO technology, CONNEX® wireless control and smart heaters, as well as our redefining electric fireplace technologies such as Opti-mys®, Opti-V™ and Multi-Fire XD®.
From being in tune with the latest in furniture and home décor trends to engaging on-site with construction and electrical industry professionals, Dimplex® products are designed with the needs of our customer in mind.
The Dimplex® electric fireplace experience combines the most realistic flame technology in the market with an unparalleled selection of styles, accents and finishes to suit any style and application.
We have redefined the electric heat category through the sleek and sophisticated design of our Linear Convector which offers high performance heat with up to 42% smaller length compared to a traditional baseboard heater, giving you maximum floor plan flexibility.
Teams in North America, Europe and Asia, work in partnership to design and engineer the finest quality products in the industry. Whether it’s our quality furniture construction or our patented flame and heating technology, Dimplex® products provide a superior experience.
Through the use of wholly-owned and joint venture global manufacturing operations, Dimplex® maintains strict quality control processes to guarantee complete customer satisfaction.
Components and materials of the highest quality are sourced and combined with our exclusive energy saving technologies to provide our customers with the highest value and utmost enjoyment for years to come.
We stand behind everything we make so whether its service, parts or support, Dimplex® has you covered. Our North American based, trilingual customer service team does it all; from trouble-shooting to design advice, they’ll make sure you’re enjoying the warmth of your fireplace or heating product in no time.