Click the below categories to filter questions and answers

Media Console FAQ's

Q: What is the maximum weight I can put on my media console?

A: The Dimplex media consoles are tested to support up to 150lbs. We do not recommend putting televisions on units that are not specifically classified as media consoles.

Q: Part of my media console is damaged, where can I get parts?

A: Warranty replacement parts are available through our Customer Service department by calling 888-346-7539. In order to ensure our team can properly assist you, please have the back of your mantel accessible prior to calling. If your mantel has passed the one year warranty period, we recommend contacting a furniture repair business to fix the damage.

Q: My firebox owner’s manual says I can’t place my unit on carpet, is this true?

A: Your owner’s manual is referring to the firebox portion only. If you’ve purchased one of our fireplace packages with a firebox and wooden mantel surrounds, then it is perfectly fine to place your fireplace mantel on a carpeted surface.

Q: Can I put my television over my fireplace?

A: It is always recommended that you check with the television manufacturer for any restrictions prior to installing your Dimplex fireplace to ensure all restrictions are met.

Q: How much Formaldehyde is there in your media console?

A: All of our current products being produced meet CARB Phase 2 requirements

Q: Can I paint my media console?

A: We do not recommend painting your mantel as it will void the warranty on the unit.

Q: Can I put my media console right up against the wall?

A: Yes. The media console was designed to allow enough space around it for our firebox to operate properly.

Q: How do I clean/dust my media console?

A: We recommend using a clean damp cloth to wipe away any dust or dirt. Furniture polish is not recommended.

Q: I chipped my media console, what’s the best way to touch it up?

A: We recommend purchasing a furniture crayon of the same colour and using it to touch up your media console.  They can be found at most home improvement stores.

Ask a Question

Don't see your question? Fill out the form and we'll get back to you.

back to top