Model # CX-WIFI

Actual product may not be exactly as shown

Rating Snapshot

Rated 1 out of 5 by from Does not work, No support! Have had this system installed for a few years. The LPC units are ok but the CONNEX WIFI Thermostat is useless. Very hard to operate and the App to operate it remotely does not work at all and you are on your own. I have been trying to get support for a few weeks and they respond once a week with a nonsense reply. I wish another manufacturer could provide a thermostat for the devices. I have a Sensi thermostat and an Ecobee thermostat. They are both amazing and the support is incredible. I may have to rip out the LPCs and install at furnace...
Date published: 2018-11-23
Rated 1 out of 5 by from terrible product, don't buy it! First of all, build quality is terrible. Touch screen is from last decade. When you plug it into the wall it makes a noise that bothers me. I couldn't sleep with that noise. 2- when you download the app, you are suppose to get an activation email that never arrived! After 2 weeks sending it over and over again, I finally got the activation email and was finally able to create an account. Not done yet ... 3- when opening the app and going through the set up, you are suppose to connect to the connex wi-fi that NEVER showed up. I've tried to do it more than 20 times, reset all my settings, it still didn't work. 4- so finally decided to reach customer support. Why bother??? I've waited in a phone call for over 30 minutes SEVERAL times on different days and times. Customer service sucks, so disrespectful. Returning this piece of garbage today. Wouldn't recommend it to my worst enemy. DON'T BUY IT!!!
Date published: 2018-11-28
Rated 2 out of 5 by from Great concept, not so good implentation I have mine working, but using the unit itself is awkward. The phone app makes it easier. I wish the baseboard units had higher quality metal work & more room as well. If you are setting up the phone app for 2 controllers (iOS only I think), note that there is only one Connex-xxx that will appear under Wi-Fi! That wasn't clear to me (or mentioned in the video or instructions). After connecting to it, it figures out that it's a second controller. Knowing this would've saved an hour on the phone with support. At least the support folks are very nice. I realize that the app is fairly new, but Dimplex is a big enough company to invest some R&D into better controllers & apps.
Date published: 2019-11-18
Rated 1 out of 5 by from Can not activate account Can not activate the account... We are about half way through replacing our baseboard heaters with Dimplex's LPC units... even installed one of their expensive commercial ceiling heaters... and then we purchased the WiFi controller... following the instructions, we downloaded and installed the app on our smart phone, then the confirmation email came thru to activate, when we click on the link, the screen goes to a white screen, with a blue border and just hangs at this point! We used the email contact on their web site... no response.. I ran across the email address in this review area, so the emailed them - again, no response!!! And we actually have to work... so don't have the option to phone them during their very restrictive hours of telephone support... Am hoping this review will help us resolve the issue... as I can not think of any other way to try to get them to help....
Date published: 2018-11-20
Rated 3 out of 5 by from Works but not intuitive to setup I'm an IT pro and I have now setup 3 of these units. I can agree that the average person is going to have a lot of difficulties setting these units up. Even myself it took 3 attempts for the units to download the WIFI config. Do they control the baseboard heaters after they are configured? Yes. Would I buy them again? Maybe. Is there an alternative to controlling these DImplex heaters. I could not find an alternative so I don't think there is a choice. The instructions could have been better written. As others have mentioned all of the functions should be controlled from the app. The screen is hard to use.
Date published: 2020-09-09
Rated 1 out of 5 by from hot garbage The app does not work right, the support staff do not know anything, the online instructions are useless for anything other than a sales tool for the company.
Date published: 2018-12-28
Rated 1 out of 5 by from Doesn’t Work The heater units I bought work great, but this controller to connect to them and control them remotely is trash. It doesn’t work and loses connection all the time. I’d say it works 30% of the time and Dimplex customer service doesn’t help. This product should never have been released to the market, it’s a joke that they still sell them KNOWING that they don’t work.
Date published: 2018-12-24
Rated 3 out of 5 by from Perhaps confusing to setup, yet works as intended Bought this summer, as others have written get the app and use that rather than the controller. Controller must be used to sync a baseboard, then you can use the app exclusively. Wish they would redevelop the app. Patience will get you a setup which works as intended, although it could be made a bit more intuitive. Don't give up if you get frustrated with the setup!
Date published: 2019-11-24
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CONNEX® WI-FI Multi-zone Programmable Controller


CONNEX ® WI-FI Multi-zone Programmable Controller is rated 1.9 out of 5 by 20.
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The WI-FI Multi-zone Programmable CONNEX® Controller lets you manage your Dimplex® CONNEX® smart heaters using your mobile device. Both the controller and heaters feature built-in wireless technology that makes installation a breeze and allows for simple, whole-home control. And the Dimplex® CONNEX® App makes it easy to stay connected from anywhere. If comfort is important to you and your family, installing a Dimplex® Multi-zone Programmable CONNEX® Controller will have you experiencing the most important comfort of all… The comfort of control.

App Setup Videos



Click here to read our Connex WIFI FAQ's

Volts: 120V

Range: 50' (15.24 m)

Available in: North America


  • White

Construction Materials: White molded polymer, with a LCD touch screen for ease of programming.

Installation: Includes stand for tabletop and wall-mount bracket


  • CONNEX® Compatible

System Requirements: • Broadband internet connection (customer purchased) and wireless router (802.11 b/g/n)
• Smartphone or tablet with internet browser (Internet Explorer 8, Firefox 4, Safari 5, Chrome 9 or higher)
• Software automatically updates as long as controller is connected to WIFI
• Free IOS and Android apps available at time of release

  • Control from anyplace

    Electric heating control using your mobile device

  • Adjust zones and schedule

    Customize heating zones for perfect comfort

  • Save on your energy costs

    Pre-programmed to maximize savings

  • Free app

    Easy-to-use with no monthly fee

  • Arrive in comfort

    Warm-up cottages and remote locations before you arrive

  • Fully compatible

    Works with your existing CONNEX® enabled Smart Heaters