1. Our Accessibility Commitment

We aim to identify, remove, and prevent barriers to accessibility wherever possible. We are committed to delivering services in a manner that allows individuals with disabilities to fully engage with and benefit from the same services as all other customers.

2. Guiding Principles

Dignity

We respect the self worth of all individuals and ensure that services are delivered in a manner that maintains personal dignity.

Independence

We support the ability of individuals to access services independently, in the way that best suits their needs.

Inclusion

Wherever possible, we provide services in the same manner and in the same environments available to all customers.

Equal Access

Everyone has the same opportunity to access and benefit from our services, facilities, and information.

3. Communication

We communicate with customers in ways that consider their individual accessibility needs. Our employees receive training on:

• Communicating respectfully and effectively with individuals with disabilities
• Providing assistance when requested
• Recognizing barriers and offering accommodations whenever possible

4. Assistive Devices

Customers are welcome to use their own assistive devices while accessing our goods and services. These may include, but are not limited to, wheelchairs, walkers, white canes, hearing aids, communication aids, and personal oxygen tanks. Our employees are trained on how to interact respectfully and effectively with customers who use assistive devices.

5. Service Animals

Service animals are welcome in all areas of our facilities open to the public or third parties, unless restricted by law for safety or hygiene reasons. If it is unclear that an animal is a service animal, we may ask limited, appropriate questions as permitted under U.S. regulations.

6. Support Persons

Customers who require the assistance of a support person are welcome to have them accompany them at all times. We do not charge additional fees for support persons attending Glen Dimplex Americas sponsored events.

7. Notice of Temporary Service Disruptions

If an accessibility related feature or service is temporarily unavailable, we will provide notice that includes:

• The reason for the disruption
• The expected duration
• Available alternative options, if any

Notices may be posted onsite, online, or communicated directly to affected customers.

8. Customer Feedback

We welcome feedback regarding the accessibility of our services, facilities, and website. Feedback helps us improve and continue removing barriers.

Customers may submit feedback:

• By email
• By phone
• In writing
• In alternative formats upon request

We review all feedback and respond in a timely manner.

9. Accessible Formats & Communication Supports

Upon request, we will provide or arrange for information to be available in alternate formats or with communication support. We will work with the individual to determine the most suitable method based on their needs.

10. Accessible Website & Digital Experience

Glen Dimplex Americas is committed to providing an accessible online experience for all users. We aim for our web content to meet or exceed recognized accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.0 Level A and AA.

We continue improving digital accessibility and welcome reports of any barriers encountered on our website.

11. Availability of this Policy

This Accessibility Policy is available upon request and can be provided in alternate formats when needed.

Accessibility at Glen Dimplex Americas

Glen Dimplex Americas is committed to providing accessible and inclusive service to all visitors. If you experience difficulty accessing our website or require information in an alternate format, please contact us at:

Email: cs@glendimplexamericas.com
Phone: 1-888-346-7539

We strive to ensure our website meets recognized accessibility standards, including WCAG 2.0 Level A and AA.