Click the below categories to filter questions and answers
- Q: I’ve lost my installation instructions, where can I get another copy?
All of our manuals are available on our website; simply follow this link and enter your model number :
- Q: Do I have to follow the recommended clearances in the instructions?
Yes. These clearances are part of the CSA/UL approval. Installing the unit in a non-recommended manner is unsafe.
- Q: What is the difference between a single pole thermostat and a double pole thermostat?
Single pole thermostats break only one side of the power line; therefore, power is continuous to the heater. The control knob will only have a low temperature setting with no “off” position. Check with local building/electrical codes for requirements in your area.
Double pole thermostats break both sides of the power line; therefore, all power to the heater is interrupted. The control knob will have an “off” position. Check with local building/electrical codes for requirements in your area.
- Q: How big a heater do I need to heat my room?
The general rule for electric heat is to use 10 watts of heat per square foot of space i.e. 1000 watt heater will heat 100 square feet (10’ x 10’) in a standard insulated room. To get an accurate measurement we recommend using our heat loss calculator.
- Q: What type of heater should I use?
All types of heaters we offer work on the principal of convection; heat is transferred from the heating element to the surrounding air. The two basic types of heater are:
- Fan Assisted Heaters
- Convection Heaters (those without a fan)
All heaters of the same wattage produce the same amount of heat and cost the same to operate, regardless of type.
- Q: What is the difference between 120 and 240 volt heaters?
Although the heaters we manufacture are voltage specific, there are no differences in operating costs of 120-volt vs. 240-volt units if the heating appliance being used is rated at the same Power (Watts). Permanently installed heaters are usually 240-volt because more Power heaters can be installed per circuit. Circuit breaker size within the main electrical panel, as well as the circuit wire size (gauge) are minimized when 240-volt circuits are used. 120-volt heaters are usually limited to 1500 watts or less. Check local building/electrical codes for any additional requirements in your area.
- Q: Are some heaters more energy efficient than others?
No, all electric heaters are of 100% efficiency. This means that there are no external losses (such as heat up the chimney as in gas and oil fired systems).
- Q: Why should I use electric heat?
Electric heat has a variety of advantages:
- It’s the cheapest to install , both by material and labour.
- There’s no need for gas lines and can be used wherever electricity is available.
- It’s safe – there are no concerns about gas.
- You can control each room individually.
- It’s best suited to fixing problems in under-heated areas.
- There’s a variety of product that can be used for one project.
- It’s the best option for Do-It-Yourself installations.
- Q: How do I calculate Amp draw?
Amps are calculated by taking the Watts and dividing by the Volts. An additional allowance of 20-25% must be added to the Amp calculation to allow for fluctuations that can occur in the power supply. It’s very important to check with building codes before selecting your breaker size requirements vary from region to region.
- Q: Where can I buy your heaters?
Our heaters are available through distributors online, and at various electrical supply and home improvement stores. Please use our dealer locator to find one in your area.
- Q: How do I hook up my thermostat?
To hook up your thermostat, please follow the installation instructions that came with it. If you’ve misplaced your Dimplex thermostat instructions you can access a copy on our website:
- Q: I’ve just hooked up my 240-volt heater and it’s not working or barely warm?
The most common reason for this to happen is an error of the 240-colt connection at the power source inside the breaker/electrical panel. Consult with the original installer and/or certified electrician to check the voltage coming into the heater by using a Voltage/Multi-Meter. The meter should read 240-volts by measuring across both L1 and L2 at the same time.
- Q: Can I modify my heater?
All heaters are UL/CSA approved as is. No modifications are allowed.
- Q: Where can I get parts for my heater?
Some of our heaters are factory- repairable only. For field serviceable products that are within the warranty period contact Customer Service at 888-346-7539, you’ll need your model number and date code. If your heater is no longer in warranty you may contact:
In Canada – Inventex 800-387-2844
In the USA – Handle Davies 877-664-6458
Linear Convectors FAQ's
- Q: How do I clean the heater?
CAUTION: Before removing the front cover for cleaning, make certain the power has been turned off at the circuit breaker panel, to prevent electric shock.
CAUTION: To avoid burns, allow adequate time for the element and body casing to cool before attempting to work on the linear convector.
The LPC series contain no moving parts. Since the appliance contains no moving parts little maintenance is required beyond vacuum cleaning. It is however essential that the linear convector is not operated with an accumulation of dust or dirt on the element, as this can cause a build up of heat and eventual damage. For this reason the linear convector must be inspected regularly, depending upon conditions and at least at yearly intervals. Once cleaning is complete replace the front cover and restore power.
! NOTE: The user can perform cleaning ONLY. All other servicing should be performed by qualified service personnel.
- Q: Can the top grill be removed for cleaning?
Yes. The top grill can be removed by removing the front cover but, caution must be taken when cleaning the heating fins so not to damage them.
- Q: How do I synchronize the wall remote with my LPC Base boards?
- Q: Do Linear Convectors “Run Hotter”?
No, in fact they operate at lower temperatures than most comparable units. The unique design of the Linear Convector promotes rapid vertical laminar flow, allowing the unit to produce the same heat output, even though it is up to 42% smaller in length.
- Q: Should I be concerned that my wall is hot to touch; will it catch fire?
Their reduced size, faster heating capabilities and improved energy savings are achieved through doubling the watt density of the heater element, and top discharge of heated air. The result is exhausted hot air that runs considerably warmer than conventional baseboards, while still being 14-19% cooler than UL & CSA limits for product safety.
Every LC & LPC heater we sell is equipped with a full length automatic overheat cutout, which triggers when
on-board temperatures exceed 93°C. This will shut down the unit until temperatures drop to a safe limit. The certification process is our positive proof that our LC 7 LPC heaters are absolutely safe when used in accordance with operating & installation instructions provided with each unit. Third party testing has been performed to verify that our products fall within the UL & CSA safety standards.
There are spacer kits that can be installed between the baseboard and the wall to lessen the wall temperature.
These spacers provide a space between the unit and the wall for air to flow through as well as raising it off the floor.
- Q: Can the LC & LPC be wired from either side?
The LC is equipped to be connected from either side.
The LC has knock out plugs on the back plate at either end for installing wire connectors that will hold the power wires in place for connecting the board.
The LPC is manufactured for “Right side” connections only. However the LPC can have the power wire entering from the left side of the heater and routed under the board to the right side for connecting. Local building codes must be referred to verifying that this procedure is within code.
- Q: Can the baseboards be remotely set?
Dimplex does not have a product presently for our North American Market but there are products in the market that can allow you to set your unit up remotely.
- Q: Can I install these baseboards anywhere in my home?
Due to the smaller size of our Linear Convectors, and the fact that they operate on the principles of top discharge, they can be placed anywhere in the room, but installation instructions must be followed that are provided with each unit. You can find installation instructions for the LC here, and for the LPC here.
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