We're Here to Help - Every Step of the Way
Welcome to Dimplex Customer Service
At Dimplex, your comfort is our top priority. Whether you have a question, need support, or something isn’t quite right with your heating product, we’re here for you.
Our friendly, North American–based customer support team is ready to assist you with prompt, knowledgeable service — so you can get back to reliable, efficient comfort from your Dimplex heating solution without delay.
Customer Service and Technical Support 1-888-346-7539
cs@glendimplexamericas.com
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
Dealer Services 1-800-668-6663
solutions@glendimplexamericas.com
Monday - Friday
8:00 a.m. - 4:30 p.m. EST
(Public holidays will affect these hours)
How can we help you?
We're here to help. At Dimplex, we believe in a good customer experience. The easiest way to get in touch with us is by phone during business hours or using our online form.
Real Help from Real People
Approachable
Our approachable, North American–based support team is always here to help and quickly resolve any questions or concerns about your heating product.
Comfort
Your comfort is our priority! At Dimplex, we ensure your electric heating system delivers consistent, efficient warmth from day one.
Expertise
Trust our expertise to provide dependable guidance, reliable solutions, and complete peace of mind throughout your ownership experience.
Service Experience
We’re focused on delivering a seamless service experience, so you can count on lasting comfort and confidence in every Dimplex product.
Frequently Asked Questions
Have questions about servicing your electric heating product? Check out our Frequently Asked Questions section, where we aim to address the most common inquiries. If you don’t find the answer you’re looking for, feel free to reach out to our service team — they’re always ready to help!
Looking for Product Manuals?
Access owner’s and service manuals for current and legacy products with ease.