Dimplex - Legal
Privacy Policy
1. How We Obtain Your Personal Information
Personal information collected directly from you
We may collect personal information directly from you through various sources, including:
- Anyone who orders goods or services from us via our website, telephone, email, SMS, live chat, or social media
- Anyone who enters a competition or promotional survey
- Anyone who contacts us for any reason, such as to make a complaint
- Anyone who registers their product warranty
- Anyone who visits our website
- Anyone who has a business relationship with us
Personal information collected automatically
Some personal information may be collected automatically when you visit or use our sites (and those of our third-party service providers acting on our behalf), such as data collected by cookies and other technologies (such as web analytics tools and pixel tags). Please also consult our Cookies Policy for more information on how we use cookies and other automated means of data collection.
Personal information collected automatically may include:
- Information about your device or browser type
- Information about how you use our websites, such as pages viewed, banners and links clicked
- Whether you have opened emails sent by us
- The websites you visited before arriving at one of our websites
- Your IP address
- Your MAC address
- Information you choose to share through social media tools on our websites, or by using your social media login to access certain GDAM product sites or applications
- Information you share with us about your location. Where required by local law, we will only use location information where you have agreed that we can
Personal information obtained from other sources
We may also collect personal information about you from other sources, including:
- Our trusted business partners
- Social media sites
- Consumer research organizations
- Other members of our group
2. Types of Personal Information We Collect
The table below sets out the types of personal information we collect and the sources we collect it from.
| Category | Types of Personal Information | Collected From |
|---|---|---|
| Contact Information | Name, address, telephone number, email address | You, your organization, or a retailer/insurance provider booking a service call on your behalf |
| Billing Information | Payment details when purchasing products and services from us | You |
| Browsing & Device Usage | Information automatically generated through your use of our websites and digital platforms, IP address, and location of your electronic device | You and your use of our digital platforms |
3. How We Use Your Personal Information
We use personal information for the following business purposes:
- To provide aftersales services, including repairs to products you have purchased from us or one of our retail partners
- To offer spare parts and accessories for your product
- To manage our business, conduct market research, and manage relationships with business partners
- To send marketing information about our products and services, where we have received your specific consent
- To arrange and provide delivery services for your purchases
There is no obligation to provide us with personal information, but we cannot provide our products and services without it.
Anyone whose personal information we hold has the right to object to us using it at any time. We will consider the request and either stop using their personal information or explain why we are unable to do so.
4. Lawful Processing of Personal Information
Under data protection law, we must always have a lawful basis for processing your personal information. The table below sets out the purposes for which we process your personal information and the corresponding lawful basis.
- Responding to your enquiries: To perform a contract; for our legitimate interests
- Arranging a service call: To perform a contract
- Taking payment for our services: To perform a contract
- Arranging delivery of products and spare parts: To perform a contract
- Sending direct marketing communications: Your consent; for our legitimate interests
- Analyzing how our marketing emails are used: For our legitimate interests
- Conducting surveys for benchmarking and improvement: Your consent; for our legitimate interests
- General record-keeping: To perform a contract; to comply with a legal obligation
- Managing our business relationship with you: To perform a contract; for our legitimate interests
- Performing identity, financial, and credit searches: To comply with a legal obligation
- Monitoring systems to identify and prevent fraudulent or illegal activity: To comply with a legal obligation; for our legitimate interests
- Complying with instructions from law enforcement agencies: For our legitimate interests
- Obtaining legal advice and enforcing our legal rights: For our legitimate interests
- Complying with regulatory and statutory obligations: To comply with a legal obligation
- Managing the sale, restructuring, or merging of any part of our business: To comply with a legal obligation; for our legitimate interests
- Monitoring and producing statistics on platform usage: For our legitimate interests
5. Sharing Your Personal Information
Intra-group data sharing
We may share your personal information with other companies within the Glen Dimplex Group for the purposes set out in this Privacy Notice. For more information about our companies, brands, and presence in your jurisdiction, please visit www.glendimplex.com.
Third-party service providers
We work with trusted third-party service providers to carry out certain business functions. To do this, we may need to share your personal information with:
- IT support, cloud platform, and data hosting providers who help us operate our websites, applications, and other systems
- Marketing service providers, including companies that send surveys and marketing communications on our behalf
- Product review providers who help collate customer feedback
- Logistics partners who provide home delivery services
- Service partners who provide aftersales product repairs
We have agreements in place with these partners that restrict how they may process your personal information and ensure appropriate security measures are applied.
Acquisitions
If another company acquires part or all of our company, business, or assets, that company may acquire the personal information we hold and will assume the rights and obligations described in this Privacy Notice.
Disclosure
We may disclose your personal information where we believe in good faith that doing so is necessary for our legitimate interests or required under applicable law.
To obtain a full list of third parties with whom your personal information is shared, please contact dataprivacy@glendimplexamericas.com.
6. Cross-Border Transfers of Your Personal Information
Your personal information may be transferred to and processed in other countries. We may use servers located in the European Union (EU) to store personal information, where it is protected by laws equivalent to those in Canada and the USA.
We may transfer personal information to other members of the Glen Dimplex Group in the EU. We have put appropriate safeguards in place to protect your personal information during these transfers.
If you would like to see a copy of the safeguards we use, please contact dataprivacy@glendimplexamericas.com.
7. How We Keep Your Personal Information Secure
We put in place appropriate security measures to protect your personal information from unlawful or unauthorized processing and accidental loss, destruction, or damage.
When collecting or transferring sensitive personal information, we use additional security technologies and procedures to help protect your data.
Your personal information is stored on computer systems in controlled facilities, accessible only by those who need it to carry out their tasks or the services you have requested.
When processing highly confidential information (such as credit card numbers) over the internet, we protect it using encryption.
Please note that we cannot guarantee the security of personal information submitted online. Transmission of data over the internet is at your own risk.
8. How Long We Keep Your Personal Data
We will only retain your personal information for as long as necessary for the purposes set out in this Privacy Notice, or as required by applicable legal or regulatory obligations.
You can request a copy of our personal information retention schedule by contacting dataprivacy@glendimplexamericas.com.
9. Your Rights
Depending on your state of residence, you may have the right to request that we modify, delete, or stop processing your personal information. You may also have the right to request:
- The categories and/or specific pieces of personal information we have collected about you
- The categories of sources from which personal information is collected
- The business or commercial purpose for collecting personal information
- The categories of third parties with whom we have shared personal information
To exercise any of these rights, please contact us using the details in Section 11.
The California Consumer Privacy Act provides California consumers with additional rights regarding their personal information. You can request:
- Access to the personal information we have collected about you
- Deletion of personal information we have collected about you
To make a request, please contact us using the details in Section 11.
You have the following rights in relation to your personal information:
- Obtain confirmation that we are processing your personal information and request a copy of the data we hold about you
- Ask that we update or correct personal information that you believe is inaccurate or incomplete
- Ask that we delete personal information we hold about you, or restrict how we use it
- Withdraw consent to our processing of your personal information
- Receive a copy of your personal information in a structured, commonly used, and machine-readable format
- Object to our processing of your personal information
To exercise these rights, please contact our data privacy team at dataprivacy@glendimplexamericas.com.
If you believe our processing of your personal information infringes applicable law, you can lodge a complaint with the relevant supervisory authority. Canada residents may contact the federal Privacy Commissioner at priv.gc.ca.
10. Children
Our sites are not directed toward children. We ask that children under the age of 16 do not provide personal information through our sites.
If you are the parent or legal guardian of a child under 16 who has registered on one of our sites or otherwise provided personal information to us, please contact us using the details in Section 11 to have the information deleted.
11. How to Contact Us
If you have any comments, questions, or complaints regarding this Privacy Notice or how we process your personal information, you can reach us in the following ways.
Privacy Officer, Glen Dimplex Americas Ltd
1367 Industrial Road
Cambridge, Ontario, N3H 4W3
12. Changes to Our Privacy Notice
This Privacy Notice was last updated in March 2026. This document is a notice to you and not a contract between us.
Occasionally it may be necessary to make changes to this notice. When that happens, we will provide an updated version as soon as possible. Where changes are material, we will take steps to notify you. The most recent version will always be available on our website.