1. Introduction

Glen Dimplex Americas Ltd. ("GDAM," "we," "us," or "our") values the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information, and describes the rights available to individuals under applicable privacy laws.

This Privacy Policy applies to personal information collected through our websites, online services, products, customer support channels, marketing activities, and other interactions where this Policy is referenced (collectively, the "Services").

GDAM is part of the Glen Dimplex Group and operates brands including Dimplex, Cadet, and Convectair.

Data Controller:
Glen Dimplex Americas Ltd.
1367 Industrial Road
Cambridge, Ontario, N3H 4W3
Canada

2. Scope and Applicability

This Privacy Policy applies to individuals located in Canada and the United States and is intended to address obligations under applicable privacy laws, including:

• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
• Other applicable federal, provincial, and state laws

This Policy does not apply to GDAM employees or job applicants, whose personal information is governed by separate internal privacy notices.

3. Personal Information We Collect

a. Information You Provide Directly

We may collect personal information that you voluntarily provide, including when you:

• Purchase or inquire about products or services
• Register products or warranties
• Contact customer service or submit inquiries or complaints
• Participate in promotions, surveys, or contests
• Subscribe to marketing communications
• Communicate with us by email, phone, chat, social media, or other channels

This information may include your name, contact details, address, purchase information, communications, and any other information you choose to provide.

b. Information Collected Automatically

When you visit or use our Services, we may automatically collect certain information, including:

• IP address
• Device identifiers, browser type, and operating system
• Website usage data, pages viewed, links clicked, and referring URLs
• Approximate location data
• Interaction with emails or digital communications

We collect this information using cookies and similar technologies. Please see our Cookie Policy for additional details.

c. Information Collected from Third Parties

We may receive personal information from third parties, including:

• Authorized distributors, retailers, and business partners
• Service providers performing services on our behalf
• Social media platforms (in accordance with your privacy settings)
• Other companies within the Glen Dimplex Group
• Publicly available sources where permitted by law

4. How We Use Personal Information

We use personal information for purposes that include:

• Providing, administering, and improving our products and Services
• Processing orders, registrations, and transactions
• Responding to inquiries, requests, and customer support needs
• Communicating with you about products, services, promotions, or updates
• Conducting analytics, research, and business planning
• Maintaining security, preventing fraud, and protecting our legal rights
• Complying with legal and regulatory obligations

We do not use personal information for purposes that are incompatible with those described above without notice or consent, where required by law.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites, analyze performance, personalize content, and support marketing activities.

Cookies may be categorized as:

• Strictly necessary
• Functional
• Analytics
• Advertising

You can manage cookie preferences through your browser settings or other available controls. Additional information is available in our Cookie Policy.

6. How We Share Personal Information

We may share personal information with:

• Service providers that perform services on our behalf (e.g., IT, analytics, payment processing, marketing support)
• Business partners and distributors, where necessary to provide products or Services
• Affiliates within the Glen Dimplex Group
• Regulators, law enforcement, or legal advisors where required or permitted by law
• Third parties in connection with a corporate transaction (e.g., merger, sale, restructuring)

We do not sell personal information. We do not share personal information for cross context behavioral advertising except where permitted by law and subject to applicable opt out rights.

7. Cross Border Data Transfers

Personal information may be processed or stored outside of your jurisdiction, including in the United States or other countries where GDAM or its service providers operate.

When personal information is transferred across borders, we take reasonable steps to ensure it is protected in accordance with applicable privacy laws and contractual safeguards.

Personal information processed in another jurisdiction may be subject to access by courts, law enforcement, or government authorities in that jurisdiction.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, accounting, or operational requirements.

Retention periods vary depending on the nature of the information and the purpose of processing.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

No method of transmission or storage is completely secure; however, we take appropriate steps to reduce risk and protect personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent, where processing is based on consent
• Object to or restrict certain processing
• Opt out of certain uses of personal information
• Not be discriminated against for exercising privacy rights

11. How to Exercise Your Rights

Requests to exercise privacy rights or inquiries about our privacy practices may be submitted by contacting us at:

Email: dataprivacy@glendimplexamericas.com

We may need to verify your identity before responding. We will respond in accordance with applicable legal requirements.

12. California Privacy Notice

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of certain data uses.

GDAM does not sell personal information and does not discriminate against individuals for exercising their privacy rights.

Authorized agents may submit requests on your behalf in accordance with applicable law.

13. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated "Last Updated" date. Material changes will be communicated as required by law.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Glen Dimplex Americas Ltd.
1367 Industrial Road
Cambridge, Ontario, N3H 4W3
Canada
Email: dataprivacy@glendimplexamericas.com